Overview

SaltuWholesale.com operates strictly as a business-to-business (B2B) wholesale platform. We do not sell retail or to end consumers. All purchases are made by verified businesses for resale or commercial use.

Due to the nature of wholesale cannabinoid products, all sales are generally final, except under the limited conditions outlined below.

Eligibility for Returns

Returns are only accepted under the following circumstances:

• The product was damaged during shipping

• The product is defective upon arrival

• The order was incorrectly fulfilled by SaltuWholesale.com

To be eligible for a return:

• You must notify us within 7 days of delivery

• The item must be unused, unopened, and in its original packaging

• Proof of purchase (invoice or order number) is required

Any return request submitted after 7 days of delivery will not be accepted.

Non-Returnable & Non-Refundable Items

Due to regulatory, safety, and compliance reasons, the following items cannot be returned or refunded:

• Opened or used products

• Cannabinoid products that have been altered or tampered with

• Clearance or discounted items

• Gift cards

• Downloadable or digital products

• Any product returned without prior authorization

Wholesale & Compliance Disclaimer

All sales are made on a wholesale basis. SaltuWholesale.com is not responsible for resale restrictions, local compliance issues, or market conditions affecting the buyer’s ability to sell purchased products.

Buyers are responsible for ensuring compliance with all federal, state, and local laws related to the resale and distribution of cannabinoid products.

Refunds (If Approved)

Once your return is received and inspected, we will notify you via email regarding approval or rejection.

If approved:

• Refunds will be issued to the original payment method

• Processing time may take 5–10 business days

• Original shipping costs are non-refundable

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again

2. Contact your payment provider or bank

3. Processing times may vary depending on your financial institution

If you have completed these steps and still have not received your refund, please contact us at info@saltuwholesale.com.

Exchanges

We only replace items if they are defective or damaged upon arrival.
Approved exchanges will be for the same product only, subject to availability.

To request an exchange, email us at info@saltuwholesale.com with photos and order details.

Shipping Returns

• Returns must be pre-approved before shipping

• Buyers are responsible for return shipping costs

• Shipping costs are non-refundable

• We recommend using a trackable shipping service

• SaltuWholesale.com is not responsible for lost return shipments

Return address will be provided after approval.

No Retail / Consumer Rights Disclaimer

SaltuWholesale.com does not sell to consumers. Consumer protection laws applicable to retail sales do not apply. All transactions are conducted between businesses.

Need Help?

For questions related to refunds, returns, or exchanges, contact us at:
📧 info@saltuwholesale.com